7fb Privacy Policy
Your personal information is completely safe with us. Read this policy for full details on how 7fb collects, uses, and protects your data.
1. Introduction
7fb (referred to hereinafter as "we", "us", or "the platform") is an online gaming and betting platform operated for players in Bangladesh. We place the highest priority on the privacy of our users and are always committed to protecting your personal information.
This privacy policy explains what types of information we collect, why we collect it, how we store and use it, and what rights you have over your information. By using the 7fb website or services, you are agreeing to this privacy policy.
For any questions, contact us at: [email protected]
2. What Information We Collect
To create accounts, complete verification, process transactions, and deliver quality service on the 7fb platform, we may collect the following categories of information:
Identity Information
Full name, date of birth, national ID or passport number (for KYC verification), and address.
Contact Information
Email address and mobile number, used for account verification and support communication.
Financial Information
bKash, Nagad, Rocket, Upay, or bank account details, deposit and withdrawal history, and transaction records.
Technical Information
IP address, browser type and version, operating system, device ID, and login time and date.
Gaming Activity Information
Betting history, win and loss records, list of games played, bonus usage details, and session duration.
Communication Records
The content and timing of your communications with us via live chat, email, or any other channel.
3. Cookies and Tracking Technologies
7fb uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help our platform function correctly.
Types of Cookies
- Essential Cookies: These are necessary for the basic functioning of the website, such as maintaining login sessions and ensuring security.
- Functional Cookies: Used to remember your preferences, such as language selection and account settings.
- Analytical Cookies: Used to analyse how users interact with our platform in order to improve service quality.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some parts of the website to not function correctly.
4. Purpose of Using Information
We use the information we collect only for specific and legitimate purposes. 7fb never uses your information for irrelevant or unauthorised reasons.
Primary Purposes
- To create, verify, and securely maintain accounts.
- To process deposits, withdrawals, and other financial transactions.
- To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
- To provide customer support and resolve technical issues.
- To deliver applicable bonuses, promotions, and VIP benefits.
- To prevent fraud and ensure platform security.
- To enforce responsible gaming guidelines.
Secondary Purposes
- Platform analysis to improve the user experience.
- Displaying relevant games and offers based on your preferences.
- Notifying you of important security updates and policy changes.
5. Sharing Information with Third Parties
7fb never sells your personal information or transfers it to third parties for commercial purposes. However, we may share information in specific circumstances:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, bank), identity verification, cybersecurity, and technology service providers. These partners receive only the information necessary to perform their specific service and are required to follow our privacy standards.
Legal Obligations
If a competent court or regulatory authority legally orders the disclosure of information, we may share it in compliance with applicable law.
Fraud Prevention
Information may be shared with relevant authorities for the purpose of preventing financial crime, combating money laundering, or investigating fraudulent activity.
6. Data Storage and Security
We apply industry-standard security measures to protect your information.
Security Measures
- SSL Encryption: All data transmitted on our website is encrypted using SSL (Secure Socket Layer) technology.
- Data Encryption: Stored sensitive data, particularly financial and identity information, is protected by strong encryption algorithms.
- Access Control: Only authorised personnel are granted access to information necessary for their specific responsibilities.
- Security Monitoring: Our systems are monitored around the clock and suspicious activity is identified immediately.
- Regular Audits: Regular internal and external security audits are conducted to ensure the effectiveness of security measures.
Data Retention Period
We retain your information only for as long as necessary to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, certain information may be retained for a defined period for legal and regulatory reasons.
7. Your Data Rights
As a user of the 7fb platform, you have the following rights over your own personal information:
Right to Access
You can request a copy of the information we hold about you.
Right to Rectification
You can contact our support to correct any inaccurate or incomplete information.
Right to Erasure
In certain circumstances where there is no legal obligation to retain it, you can request that your information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Data Portability
You have the right to receive the information you have provided in a structured and readable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted.
To exercise these rights, contact our support team at: [email protected]
8. Protection of Minors' Information
7fb is strictly an adults-only platform. This service is for those aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.
If we find evidence that a minor has opened an account, that account will be closed immediately and the associated information will be deleted. Parents or legal guardians who suspect their child is using this platform can contact us directly at [email protected].
9. Third-Party Links and Services
Our platform may integrate third-party services such as payment gateways and game providers. These third parties have their own privacy policies and 7fb is not responsible for their methods of collecting and using information.
We recommend that you read the privacy policy of any third-party service before using it. Our payment partners — bKash, Nagad, Rocket, Upay, and bank — each follow their own financial data protection standards.
10. Changes and Updates to This Policy
7fb may update this privacy policy from time to time. If any significant changes are made, we will notify you at your registered email address or display a clear notice on the platform.
The date of each revision will be noted at the top of this page. We advise you to review this policy regularly so you stay informed about the latest changes. Continued use of the platform after a policy change will be considered your acceptance of the new policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:
Support Contact
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali
- Response Time: As soon as possible
We take all privacy-related requests seriously and aim to respond in a timely manner.
For more information, you can read our other policies: